Customer Testimonials

Jim Hudson GMC service department completed my repair very quickly and correctly. Samantha was so easy to work with. Everyone was friendly and caring.

Nick was great and kept me up to date with the status of my vehicle. Kudos Nick

Ms. Samantha in service is very professional, helpful and patient with her customers. She gets to the bottom of the issue and makes sure the customer is taken care of.

Brought vehicle in for service and my advisor Mr. Cooper is the best. Very knowledgeable, professional and always brings joy to my day. I appreciate him assisting me and making sure I'm not being taking advantage of as a seasoned young lady. Make sure y'all appreciate NIC, he definitely makes spending my money much easier!!

The service department does not return phone calls. It cost me three extra days on a rental car because they simply wouldn’t answer their phone or return a phone call. Also, extremely overpriced service department.

Came in for a oil change and spark plugs and wires waited about 5 hours after one week my truck started studding

Another great experience at Jim Hudson GMC Cadillac. Big thanks to my service coordinator, Abdur Rahman Patrick Ballard, for making the process smooth and stress-free. They completed a four-wheel alignment, recall, and multiple inspections on my vehicle, and everything was handled professionally and efficiently. The team was thorough, communicated clearly, and got the work done right the first time. Appreciate the solid service—definitely recommend.

Nicholas gave superb service. He made sure my service was completed in a timely manner. He also made sure my transport to and from work was on time. Enjoyed working with Nicholas!

Once again, great service, finished ahead of time, detailing afterwards superb!!!

Nic Cooper went above and beyond with his customer service. He was attentive, knowledgeable, and made sure I understood everything about the repair and service being done. His communication and professionalism were outstanding—I couldn’t have asked for a better experience. A few months ago, I left a very positive review about Nic Cooper, this has since changed and I will never deal with him again! Unfortunately, my follow-up experience has been the complete opposite. I’ve been waiting on a warranty part that arrived weeks ago, yet Nic never contacted me or responded to my text or call. ... Read More

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Google - Sep 27, 2025

Nic Cooper went above and beyond with his customer service. He was attentive, knowledgeable, and made sure I understood everything about the repair and service being done. His communication and professionalism were outstanding—I couldn’t have asked for a better experience. A few months ago, I left a very positive review about Nic Cooper, this has since changed and I will never deal with him again! Unfortunately, my follow-up experience has been the complete opposite. I’ve been waiting on a warranty part that arrived weeks ago, yet Nic never contacted me or responded to my text or call. I had to reach out to the dealership myself to confirm the part was in. I even called my salesman, Reggie—who is always dependable and goes above and beyond—to help me get a response. When Nic finally replied, he said they should be able to install the part on Saturday, but “should” was the key word. I asked for confirmation and never received a message back. I was later connected with Coleen, who explained that the warranty repair is a major job and can’t be done on a Saturday. I called multiple times asking to speak with the manager, Russell, but he never got on the phone with me, only relayed messages. Coleen ended up taking over my service and explained that the part needs to be painted to match my car. She offered to have the car picked up once the paint was finished—she has been great to work with. Nic and Russell’s lack of communication and professionalism have been very disappointing. I’ve purchased two cars this year from Reggie, who I highly recommend—his follow-up, communication, and customer service are exceptional. Moving forward, I’ll only deal with Coleen for service. If it weren’t for Reggie and Coleen, this dealership would have completely lost my business and any and all references. I still love my vehicle and would purchase from Reggie and will only deal with service when I know Coleen can handle it. Otherwise this dealership should provide some training for management and advisors!!! Reggie as always and my new experience with Coleen get a 5 star!!!! The 1 star that should be a zero star is do Nic and Russell only because I have to select a star to review. Very frustrating experience.

Jennifer was great to work with, listened to my needs and was flexible on how I like to do business. Overall wonderful sales rep and great person!!!

A review for Dekeenan Stokes (Keenan) of Jim Hudson Buick GMC. He was very pleasant, knowledgeable, and easy to work with. He showed us exactly what we wanted, completed the process quickly, and we walked out with the vehicle we wanted within a few hours. He answered many questions during our test drive, walked us through all the technical items, and was always on top of everything. We interacted with several staff members, and everyone was friendly and very helpful. If you're in the market for a new vehicle, I highly recommend the dealership and, more specifically, Keenan (a ... Read More

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DealerRater - Jul 14, 2025

A review for Dekeenan Stokes (Keenan) of Jim Hudson Buick GMC. He was very pleasant, knowledgeable, and easy to work with. He showed us exactly what we wanted, completed the process quickly, and we walked out with the vehicle we wanted within a few hours. He answered many questions during our test drive, walked us through all the technical items, and was always on top of everything. We interacted with several staff members, and everyone was friendly and very helpful. If you're in the market for a new vehicle, I highly recommend the dealership and, more specifically, Keenan (a true professional). You'll be glad you did!!!

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Great place, nice people and straight forward answers no BS

Had an appointment 05-14-2025 at 4:15 with Nic Cooper, drove up in the service department and got out of the Truck.there was a advisor talking with someone on the phone for about 10- minutes not notice me standing there waiting for someone to help me out.he found everything else to say to that person he was talking to, except asking me.can I help you sir.I have been taking my Truck there for years.But it won't go there anymore.BAD BUSINESS!!!!!

Had my vehicle serviced today at Jim Hudson. My service advisor Nic Cooper was very helpful, professional and knowledgeable of my services needed. I planned on being there all day and Nic got me in and out in a timely manner. If you are looking for great service Nic is your guy!

Today I went to the service department and Nic always gets me right every time. He always gives you up dates on your vehicle. He’s always polite and he values your feelings as a customer. He’s my favorite service professional.

Nic and Sam did great!

Came in to Jim Hudson today upset for a service needed, my advisor Nic Cooper was the best. Very knowledgeable, professional and respectable. Will definitely be back, whenever in need of a Great Service advisor see Nic Cooper!!!

Nic Cooper was outstanding service advisor who made me felt heard and one I could trust. Awesome service and communication. I won't deal with any other service advisor

I am a new customer to Jim Hudson GMC for my 2019 Acadia. I made an appointment for a battery replacement late Sunday evening for an early Monday arrival. I was met by Nic Cooper who was very professional, explained in detail the process and reminded me of a recall I had forgotten about. Nic has made me a future customer due to his impeccable service. Thank you!!

I will not be doing business with them anymore. I will not be taking my vehicle to be serviced by them ever again. They provided incorrect information about how I am supposed to be reimbursed for tire that was still under warranty that had a blow out on the highway and I had to pay out of pocket to replace it. When I called the manufacture of the tire company they informed me this dealership was supposed to handle that claim because they have some type of process they follow and it involves sending the tire back to the manufacture ... Read More

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Google - Aug 23, 2024

I will not be doing business with them anymore. I will not be taking my vehicle to be serviced by them ever again. They provided incorrect information about how I am supposed to be reimbursed for tire that was still under warranty that had a blow out on the highway and I had to pay out of pocket to replace it. When I called the manufacture of the tire company they informed me this dealership was supposed to handle that claim because they have some type of process they follow and it involves sending the tire back to the manufacture and an inspection occurring. The inspection occurred at the dealership, but the service advisor told me I had to call the tire manufacture to be reimbursed for what I paid for the tire ( i thought it was strange I even had to pay for tire since they were still under manufacture warranty) which should have prompted the service guy to take different steps now that I know what should have occurred. When I found out from the tire manufacturer this is not the process and called the dealership and spoke to the manager in service by the name of Russell he basically said there was nothing he could do. That the service advisor probably did not know the process. That is unacceptable and not my issue that your service advisor doesn't know the process and providing incorrect information. I will not be taking my vehicle back to this place or doing business with them ever again not even to purchase a vehicle. I see why my mother doesn't go to the Jim Hudson Lexus anymore after purchasing her Lexus from them she said she had nothing, but issues from the service department. I guess it's a Jim Hudson issue all around with their service departments. I'll take my business elsewhere because to be told there is nothing they can do when their service advisor clearly gave me wrong information and now I am not being reimbursed for having to purchase a tire that blew out on me while driving down the highway which was no where near its warranty mileage and receives normal maintenance is not ok.

My service advisor Mr. Cooper is very dependable. We always value his Analysis, recommendation for maintenance repairs needed. We own three Cadillacs in our family and know he will provide accurate recommendations for service to get us back on the road safely.

Appreciated the excellent customer service from Mr. Nix. He went beyond the call of duty to get my vehicle problem fixed. Even though I was frustrated with the issue. It's hard to experience that type of concern about the customer. I applause his knowledge about my cadillac.

Mr. Nic C took great care of me from start to finish. I was very please.

Had 2 routine services performed by the dealership. In the first service, they rotated the to tires and set the pressure at 60. The tires should be 60 front/ 80 back. On the second service, they rotated the tire and did not check the tire pressure at all. The result was 80 front and 60 rear. I personally had to correct the error. If a dealership can't take care of fundamentally simple things like a tire rotation, why would I trust them for any other service. I know what good service looks like. I got excellent service at Midlands Toyota. Unfortunately, they don't sell ... Read More

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DealerRater - Jul 30, 2024

Had 2 routine services performed by the dealership. In the first service, they rotated the to tires and set the pressure at 60. The tires should be 60 front/ 80 back. On the second service, they rotated the tire and did not check the tire pressure at all. The result was 80 front and 60 rear. I personally had to correct the error. If a dealership can't take care of fundamentally simple things like a tire rotation, why would I trust them for any other service. I know what good service looks like. I got excellent service at Midlands Toyota. Unfortunately, they don't sell GMC 3500 trucks. I the guess I'll try Love Chevrolet for service. The commercial says try them once and you want forget it.... They are absolutely correct. I will not forget it.

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My service advisor Nic Cooper always take care of me, and very knowledgeable about what's going on. Thanks Nic!!!!

The service was good at Jim Hudson dealership. Thanks to my service advisor Nic Cooper!

Services performed were excellent. Nic Cooper provided exceptional caring and assistance for vehicle services.

Nic Cooper watches over my car care. He was very kind to my son when my son brought his car in for maintenance recently.

I recently had a fantastic experience with Nic Cooper at Jim Hudson GMC/Buick/Cadillac. They were incredibly helpful and patient in resolving my issue. Nic, went above and beyond to ensure I was satisfied. Their positive attitude truly made a difference in my experience.

Nic Cooper did a wonderful job on my vehicle. I am well pleased to have him as my service advisor.

Nic Cooper provided fast and reliable service on our vehicle. He always provides great customer service!!!!!!

Nic Cooper took great care of us, excellent service man!

Had a service appointment today, my advisor Nic Cooper to great care of my vehicle. Had me in and out in a timely manner. Great service, if you need a good advisor see Nic Cooper. Thanks

As always I tend to have awesome experiences at Jim Hudson from sales to service. Received service today my service guy Nick Cooper was amazingly knowledgeable of my service needs. Although I know the techs are diligent in satisfying the needs of each customer, Nick was prompt at getting me in at my scheduled appointment time. I also over heard a discussion with him & another Tech as they worked together on addressing another issue! I loved the team work!! Amazing service here at Jim Hudson Cadillac

I've been a customer of Jim Hudson for about 5 years now. For the past 6 months, I've had Nic Cooper as my Service Advisor. I must say, the customer service I received since working with him has been exceptional from start to finish. Every time from the moment I arrive, I am greeted warmly by the staff, who promptly checked me in and ensured I understood the service process. Throughout the day, I received timely updates on the progress of my vehicle, which kept me informed and reassured. Nic is knowledgeable and courteous, patiently answers all my questions and ... Read More

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Google - Jun 25, 2024

I've been a customer of Jim Hudson for about 5 years now. For the past 6 months, I've had Nic Cooper as my Service Advisor. I must say, the customer service I received since working with him has been exceptional from start to finish. Every time from the moment I arrive, I am greeted warmly by the staff, who promptly checked me in and ensured I understood the service process. Throughout the day, I received timely updates on the progress of my vehicle, which kept me informed and reassured. Nic is knowledgeable and courteous, patiently answers all my questions and explaining the details of the repairs needed. What impressed me the most was his proactive approach to customer service. They not only addressed the issues I came in for but also conducted a thorough inspection and informed me of potential future concerns, without any pressure to upsell services. I also watched him helped other customers throughout my visit. His professionalism presented like he was the service manager. When I picked up my car, it had been washed and cleaned, which was a thoughtful touch. The entire experience left me feeling valued as a customer. I would highly recommend Nic Cooper for his professionalism, expertise, and above all, their outstanding customer service.

Nicolas was an excellent help and provided exceptional service.

Ms. Michalia was very helpful, patience, and awesome!!!

Exceptional Service! Great staff, got me in and out!

Nick was excellent! I always receive great service at this location!

Nic Cooper is the best advisor. He got me in and out with the purchase of my new tire in no time. Was skeptical about coming to the dealer but Nic made my visit amazing. I'll definitely be back... Thanks Nic

Nic Cooper provided excellent customer service and ensured all my concerns were taken care of.

Samantha Inglis is always amazing to work with. She always have an answer whenever I call and ask questions about my car. She keeps you updated and I never have to worry about my car when I leave it with her. She is the only reason I keep coming back to this location.

The ease of trading in my 2020 Sierra for a new one was very easy. The staff was friendly but the salesman did not know some of the features of the vehicle I purchased. Also, some of the items that were on the sticker were on order, but they would install them once they came in. I have had my vehicle in there twice since to get things installed as they told me they were in and ready. Two times this was not the case and I ended up going home without the items. With the amount of money I spent, ... Read More

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Google - Jun 6, 2024

The ease of trading in my 2020 Sierra for a new one was very easy. The staff was friendly but the salesman did not know some of the features of the vehicle I purchased. Also, some of the items that were on the sticker were on order, but they would install them once they came in. I have had my vehicle in there twice since to get things installed as they told me they were in and ready. Two times this was not the case and I ended up going home without the items. With the amount of money I spent, I just figured they would do better. This was purchased in late January or early February, and I still do not have the parts installed and it is now June.

I'm only giving them one star because ZERO isn't an option. I would never buy a vehicle here solely based on their pitiful service department. I have only had 4 interactions with their service team, but each has progressed in misery. First, I scheduled an oil change and tire rotation which took every bit of 3 hours. I next stopped by for low tire pressure and was told I needed an appointment which I scheduled and that then took an entire hour. I also specifically asked them to validate there was not a puncture and they said it was holding ... Read More

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Google - Jun 6, 2024

I'm only giving them one star because ZERO isn't an option. I would never buy a vehicle here solely based on their pitiful service department. I have only had 4 interactions with their service team, but each has progressed in misery. First, I scheduled an oil change and tire rotation which took every bit of 3 hours. I next stopped by for low tire pressure and was told I needed an appointment which I scheduled and that then took an entire hour. I also specifically asked them to validate there was not a puncture and they said it was holding pressure fine and there was no leak. Not surprisingly I was back in a few days with low tire pressure again and ended up scheduling another appointment for new tires and alignment. That service took 4 hours and they still did not complete the work as I had to leave for childcare. To make things right, they offered a free alignment and scheduled me yet again. Sadly, when I showed up for a morning scheduled appointment they had vehicles waiting outside of their drive-up lanes and I was told it would be a multiple hour wait as they were simply backed up. What's the point of an appointment if they are going to allow multiple overlapping appointments or accept walk-ins ahead of appointments?? Hands down the worst service department I have EVER encountered. DO NOT DO BUSINESS WITH THEM IF YOU CAN AVOID IT.

Took my deposit and assured me that it was fully refundable. General Motors agrees. Waited over a year for the truck and still can’t get my deposit back. Lots of promises but never delivers. STAY AWAY!

Great experience! Negotiations went smoothly and I was able to drive away in my new truck the same day.

Dropped my truck off the night before for a 07:15 AM appointment to have recall work done on my vehicle. I was told my truck would be ready same day. I called at 12:30 to check the status of my truck. I was told texting the service department was better communication and given a number. Text that number and Carl on the other end tells me my truck should be ready in the morning. I explained no one gave me that time frame and I would need a loaner car. No resolution offered other than come pick up my truck and reschedule ... Read More

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Google - May 28, 2024

Dropped my truck off the night before for a 07:15 AM appointment to have recall work done on my vehicle. I was told my truck would be ready same day. I called at 12:30 to check the status of my truck. I was told texting the service department was better communication and given a number. Text that number and Carl on the other end tells me my truck should be ready in the morning. I explained no one gave me that time frame and I would need a loaner car. No resolution offered other than come pick up my truck and reschedule another day. I already took the day off to miss work to have my truck sorted out. Now I am asked to reschedule? I was told they don't have any loaner vehicles either. I asked Carl to have their service manager call me. Service manager never does. I call the location and asked to speak with the service manager, they said they would reach out to the service manager and have them call me directly. Service manager never calls. Carl says he'll try to have completed by the end of the day, but can't promise that. I end up changing my whole days plans and swapping to take a 12 hr night shift so I can accommodate the service departments incompetence, poor communication and lack of a loaner vehicle. The next morning at 0720 AM on my way home from work, I get a text saying my vehicle is done. Now I wonder, did they show up really early to complete my truck which is as soon as they opened or was it done the day before and no one called so I could pick it up? I message the service number and its my pal Carl again, who tells me they can drop my truck off at my home after it is cleaned. Drivers will be leaving shortly. That was at 0748AM. I've been awake 24hrs now and don't want to sleep through them trying to drop off my keys. I stay awake waiting for my truck to show up. 0930 I message Carl asking if he knows when they will be by. He said my truck is out next and would be delivered within the hour. That was at 0935AM. It is now 11:26AM and they still haven't brought my truck by. The service manager still hasn't contacted me. I brought my truck in for recall work to be done. Any issues caused by the dealership was met with a 'not my problem attitude' and no form of resolution. Rarely have I had a place waste so much of my time and offer poor customer service. How about a coffee mug, a free t-shirt and oil change. Something that says, we understand your frustrations, we can do better. You would think that in a customer service centered business, they would be better. But when there are as many Jim Hudson dealerships around, you can be terrible bc you are too big to fail. The days of under promise, over deliver have been replaced by mediocre service and minimal efforts for maximum pay. Shame on you Jim Hudson, I hope your grandmother's are disappointed in you.

I don’t want to bash anyone in particular but someone has to take accountability for placing a damaged front grill on a nearly 100k Denali Ultimate after removing it from another truck and trying to sell the truck with a damaged grill hoping the new buyer (me) wouldn’t notice it.

See Previous Notes

Had the pleasure of meeting Carlos Gutierrez about 6 weeks while I was at the Lexus dealership, I went over to the GMC dealer while I waited on Lexus service, I was interested in a truck also, after looking and talking to other dealers while maintaining contact with Carlos I settled on a GMC, he was very patient through it all, excellent at listening and not talking, explained the truck I decided on in full detail, best shopping experience I’ve ever had, definitely will tell everyone! Also the finance manager and the GM were both very friendly and helpful!

Nic Cooper ran into me in the back law and we talked for a few minutes. Nic gave me a business card and assured me that he would take care of my. The repair was about $1200 and the problem came and went frequently. All through the7 days that the car was being repaired .Nic assured me that my car would be repaired and ready to go on Saturday. I am highly impressed ln reference to Nic but also the dealership. I am now A JIM HUDSON customer.

It was ok, good communication

My car was there for a month and still didn't get fix an everytime I try to get someone in service I can't an know one will call you back it was bad

I had my oil changed but not only did they do that, I was given the 10% military discount before I signed up online, just for having my military ID on me. They also vacuumed my truck and gave me a quick courtesy inspection. I will be going to the same dealership for the rest of the time that I live here. Very satisfied.

Great service from Rob

I had a 10:30am appointment today had another appointment elsewhere at 12:30pm around 12pm I mentioned that I had an appointment and they hadn't even touched my car. Very inconvenient. Problem won't go back.

My service advisor Nic Cooper really delivered for me today and set a high bar. He was very friendly, professional, and knowledgeable. He took care of all my service needs. Highly recommended!

This was my second time coming to Jim Hudson for service after a terrible experience with the service department at Jones GMC in Sumter where I live. My first appointment went very smoothly with my service advisor Samantha. This second time around not so much. I had a 9am appointment to bring my vehicle in to have brakes checked, oil change, tire rotation, a weird noise checked out and about $1,000.00 worth of new parts installed (4K front/rear view camera and black GMC logos). My initial appointment was for 5/1 at 9am which is when I dropped off my Acadia and ... Read More

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Google - May 6, 2024

This was my second time coming to Jim Hudson for service after a terrible experience with the service department at Jones GMC in Sumter where I live. My first appointment went very smoothly with my service advisor Samantha. This second time around not so much. I had a 9am appointment to bring my vehicle in to have brakes checked, oil change, tire rotation, a weird noise checked out and about $1,000.00 worth of new parts installed (4K front/rear view camera and black GMC logos). My initial appointment was for 5/1 at 9am which is when I dropped off my Acadia and accepted a complimentary loaner. I just had surgery on 4/26 and was home recovering so I could not stay at the dealership to wait on my vehicle. I told the service advisor, Chance, that I needed my car back by the next morning. When I never heard back that evening I reached out around 5pm. My service advisor could not be located, so I sent him a text message asking for an update. The next morning he advised me that my car had not even been worked on yet and he would get it in with a technician that morning. I informed him I would need the car back by 3pm. He texted me at approximately 1:30pm letting me know the car was finished. After driving an hour to get back to Jim Hudson I was told the work to install the parts I had ordered was never done and that they were going to send me home with the parts so I could come back another day. The car had been at Jim Hudson for two days at that point and the only explanation I received was that the technicians just never got to it. After speaking with the service director, Nick Counts, I was sent back to Sumter in the loaner vehicle again. He arranged for the car to be delivered on 5/3 and when it was brought to me I was still missing one of the parts I had ordered that the technicians did not bother to install (hitch cover). Chance assured me that he would mail me the missing part. All in all not a great experience the second time around and makes me hesitate about coming back.

This is NOT an isolated event. I dropped my truck off around 1pm Wednesday, the day before my 7am appt; at 530pm Friday my vehicle had NOT been touched. Took my vehicle to get a 60k service and have three other things checked, and Friday I was told it was #8 in the queue for service. I called Thursday for a status and was told my advisor would call me back; he went home and didn't call. Called Friday to speak to the manager and within 15 received a call from the advisor, with NO STATUS of my truck. Again, Friday ... Read More

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Google - May 6, 2024

This is NOT an isolated event. I dropped my truck off around 1pm Wednesday, the day before my 7am appt; at 530pm Friday my vehicle had NOT been touched. Took my vehicle to get a 60k service and have three other things checked, and Friday I was told it was #8 in the queue for service. I called Thursday for a status and was told my advisor would call me back; he went home and didn't call. Called Friday to speak to the manager and within 15 received a call from the advisor, with NO STATUS of my truck. Again, Friday evening the advisor left without giving me a status. The service dept has FAILED to communicate expectations repeatedly; to include the manager whom was called several times about his advisors. As a veteran and multi Cadillac owner, who has used Jim Hudson for over 10 years due to convenience, I reluctantly recommend servicing your vehicle here.

Mr. Boston provided outstanding customer service and excellent knowledge of all vehicles!

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior ... Read More

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Google - Apr 30, 2024

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior to checking. I went back and check again, still no vehicle. After another hour, I went to bays to check and my vehicle was being worked on in the first bay by the viewing window. after 5 1/2 hours, I was told my vehicle was ready. Was told that the turn signal had been replaced but they were unable to find anything about the shifter and felt there was no issue. I went to leave and my check engine light was on and the shift to park warning was on. I immediately went to my service advisor and the car had to be taken back to the bay to be looked at, it was then returned to me with the shift to park warning still on. When I switched the lights on later, the same light they were working near was no longer working. Due to having an arranged appointment at 4, I was unable to stay for further waiting. I finally left the dealership at 3pm, with a headlight out, the shift to park warning still on and preventing the vehicle from being turned off completely. I have since requested to be contacted by a service manager or general manager to discuss the situation hoping that a bad review could be avoided and still no word from anyone. The Jim Hudson experience and owning a Cadillac hasnt been the awesome experience I was expecting...

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior ... Read More

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DealerRater - Apr 30, 2024

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior to checking. I went back and check again, still no vehicle. After another hour, I went to bays to check and my vehicle was being worked on in the first bay by the viewing window. after 5 1/2 hours, I was told my vehicle was ready. Was told that the turn signal had been replaced but they were unable to find anything about the shifter and felt there was no issue. I went to leave and my check engine light was on and the shift to park warning was on. I immediately went to my service advisor and the car had to be taken back to the bay to be looked at, it was then returned to me with the shift to park warning still on. When I switched the lights on later, the same light they were working near was no longer working. Due to having an arranged appointment at 4, I was unable to stay for further waiting. I finally left the dealership at 3pm, with a headlight out, the shift to park warning still on and preventing the vehicle from being turned off completely. I have since requested to be contacted by a service manager or general manager to discuss the situation hoping that a bad review could be avoided and still no word from anyone. The Jim Hudson experience and owning a Cadillac hasnt been the awesome experience I was expecting...

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I took my car to Jim Hudson Buick service department for an oil change. They did 110 mile service update which included a 4 Wheel D” drive alignment. When the car was returned to me, the left front was making a noise that was not present before. I returned to the department and was told it was simply because the tire tread was different once the tires were rotated. 500 miles later the sound was worse. Returned for further evaluation and they said it was the left front hub. A $1400 repair made . Noise continues. Doesn’t speak well of your front end mechanics.

Too much time waiting when you have a 9am appointment and that don't tell what needs to be done for 1 and half hours later then when you agree to the work it takes an other hour and 15 minutes to fix problem. Need improvement in time management.

Revert to the issue I had with the truck dated 6/13/2022. . Same issue when I brought it in 3/30/2024, was not resolved until I had it diagnosed somewhere else and was told my truck has a "parasitic draw" which is a continuous drain of power from the battery caused by various electrical components. Why wasn't that identified and resolved the first time when you charged me $1262.00 and did nothing the second time?

Buyer beware! I bought a GMC Sierra from them and was extremely disappointed. We agreed on a price for their truck and agreed on a price for my trade. When all was said and done, I ended up getting paying $6,000 more than what was agreed upon. They got me by making me resign paperwork and telling me it was the contract, but the bank just needed me to resign. I should have known better than to trust them. When I confronted them about the situation, they tried to justify by saying the package on the truck was $30,000 and I got ... Read More

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Google - Mar 19, 2024

Buyer beware! I bought a GMC Sierra from them and was extremely disappointed. We agreed on a price for their truck and agreed on a price for my trade. When all was said and done, I ended up getting paying $6,000 more than what was agreed upon. They got me by making me resign paperwork and telling me it was the contract, but the bank just needed me to resign. I should have known better than to trust them. When I confronted them about the situation, they tried to justify by saying the package on the truck was $30,000 and I got a great deal. However, it is not what I agreed to and they refused to do anything about the fact that I got lied to. I have purchased 2 company trucks and 2 personal vehicles from them for me and my wife in the past 18 months. I will never do business with them again.

I went to the Jim Hudson Buick Feb 3rd for new front brakes. I have been back five times for the front bakes. Now they are saying it is my rear brakes that is having problems. But that is not true. Jim Hudson was the only place I would take my car to, but now I have to find somewhere else.

Jim Hudson keeps used vehicles listed online that they don’t even have and when you call (hopefully you call before making a drive) they try and get you in something else. My wife bought a 2022 xc90 t6 from Hendricks Volvo two weeks ago and before we made it home the listing was deleted. Shame on this dealership and their deception. FYI I have informed the dealership on two separate occasions before making the review!

My family and I recently had a disheartening experience with the finance manager, Jade, at Jim Hudson Cadillac while purchasing 2 vehicles. Unfortunately, his conduct left much to be desired. From the outset, Jade's approach was marked by rudeness and a lack of attentiveness. Despite our attempts to engage in a productive discussion about financing options, he seemed more interested in touting his military service. It was particularly baffling since he failed to realize that he was sitting in front of two disabled veterans ourselves. Jade's demeanor was off-putting as he rushed through explanations, making things unnecessarily political and ... Read More

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Google - Mar 1, 2024

My family and I recently had a disheartening experience with the finance manager, Jade, at Jim Hudson Cadillac while purchasing 2 vehicles. Unfortunately, his conduct left much to be desired. From the outset, Jade's approach was marked by rudeness and a lack of attentiveness. Despite our attempts to engage in a productive discussion about financing options, he seemed more interested in touting his military service. It was particularly baffling since he failed to realize that he was sitting in front of two disabled veterans ourselves. Jade's demeanor was off-putting as he rushed through explanations, making things unnecessarily political and kept bringing up the upcomg election, barking that if we didn't like things with the deals to vote in the upcoming election. He seemed more interested in hearing himself speak rather than listening to our concerns. If he had taken the time to slow down and genuinely listen instead of talking down at us the interaction could have been much more positive. We left the dealership feeling unheard and disrespected. It's disappointing when someone in a customer-facing role fails to prioritize customer needs over personal agendas. We hope that Jim Hudson Cadillac addresses these issues with Jade so that future customers do not have a similar experience. In conclusion, our interaction with Jade was far from satisfactory, and we would caution others who may encounter him during their car-buying journey.

I SPENT 4HRS IN THE WAITING AREA FOR MY VEHICLE TO BE RETURNED TO ME WITH SERVICE ENGINE LIGHT ON, WINDSHIELD WIPES NO WORKING, NO EXPLENATION WHY MY COOLANT NEEDS REFILLING WEEKLY. WAS TOLD NO LEAKS WAS SEEN. SMH NOT TESTED FOR LEAKS LIKE I REQUESTED. NO INDICATION THAT OIL WAS CHANGED OR WHEN IS NEXT SERVICE BECAUSE OLD STICKER WASN'T REPLACED. WAS GIVEN A POOR EXCUSE WHY MY VEHICLE WASN'T VACUUMED OR WASHED. WAS TOLD THAT IT WAS BECAUSE OF THE SIDE REAR WINDOW ANTENNA. SMH THE ONE THAT WAS FACTORY INSTALLED 24 YEARS AGO THAT I'VE ... Read More

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Google - Feb 12, 2024

I SPENT 4HRS IN THE WAITING AREA FOR MY VEHICLE TO BE RETURNED TO ME WITH SERVICE ENGINE LIGHT ON, WINDSHIELD WIPES NO WORKING, NO EXPLENATION WHY MY COOLANT NEEDS REFILLING WEEKLY. WAS TOLD NO LEAKS WAS SEEN. SMH NOT TESTED FOR LEAKS LIKE I REQUESTED. NO INDICATION THAT OIL WAS CHANGED OR WHEN IS NEXT SERVICE BECAUSE OLD STICKER WASN'T REPLACED. WAS GIVEN A POOR EXCUSE WHY MY VEHICLE WASN'T VACUUMED OR WASHED. WAS TOLD THAT IT WAS BECAUSE OF THE SIDE REAR WINDOW ANTENNA. SMH THE ONE THAT WAS FACTORY INSTALLED 24 YEARS AGO THAT I'VE NEVER HAD ANY ISSUES WITH OVER THE COURSE OF 24 YEARS OF RUNNING IT THROUGH VARIOUS CARWASHES. SO I HAVE TO SAY THAT AFTER BEING A FAITHFULL PONTIAC & GMC OWNER DATING BACK TO 1991. THIS BY FAR HAS BEEN THE MOST UNPROFESSIONAL AND INADEQUATE SERVICE I'VE EVER SEEN FROM YOUR SERVICE DEPARTMENT.

Warning!!!!! Stay far away from this place. The guy nick in the service department will run this place in the ground and it’s a shame. All I’m trying to do is submit a warranty claim and he keeps sending me around the world and avoiding my calls since I told him I didn’t want him to fix my car because of his lack of knowledge.

I would highly suggest no one purchase a GMC from Jim Hudson! The Service manger Nick Counts has committed fraud by blocking my warranty for a blown motor that GMC is clearly aware of! Nick Counts has conducted himself very unprofessionally and now will have the Dealership under legal liability! I’m having the entire vehicle analyzed to prove nothing was done to the motor. He was very disrespectful and told me to carry somewhere else. Nick Counts could handle the truth that I received from GMC corporate. I will not stop my freedom of speech against him as he ... Read More

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Google - Feb 9, 2024

I would highly suggest no one purchase a GMC from Jim Hudson! The Service manger Nick Counts has committed fraud by blocking my warranty for a blown motor that GMC is clearly aware of! Nick Counts has conducted himself very unprofessionally and now will have the Dealership under legal liability! I’m having the entire vehicle analyzed to prove nothing was done to the motor. He was very disrespectful and told me to carry somewhere else. Nick Counts could handle the truth that I received from GMC corporate. I will not stop my freedom of speech against him as he has committed fraud by lying to the warranty company! DO NOT PURCHASE FROM THIS DEALERSHIP! 6.2 L87 motors are failing at a high rate. I’m about to release all service tickets and videos on social media to back up my claims don’t purchase from this dealership. Nick Counts you need to let your manger know I’m now taking legal actions against Nick Counts for committing fraud!

I specifically asked for transmission filter changed and they didn't do that. I specifically told them to keep in mind of the transmission fluid since I had the TSB 18-NA-355 done in June 0f 2022 AT YOUR DEALERSHIP!!!! What did they do, They ignored everything I said and put the wrong transmission fluid in the vehicle. I had to go back and have the transmission fluid changed again. The filter is still not changed. I will have it done someplace else. Very dissatisfied. You could at least refund me the money for the transmission service.

This dealership should express they do not want to work on older cars. My car is a 2014 with over 200,000 miles. I was treated dismissive and like a 2nd class citizen by the service representative. My car didn't even receive a diagnostic because according to the serviced tech, "it's old and you just need a new one." After pick up, I took my car to get an oil change and was told I had loose bolts under the hood. Based on the service I received I didn't even bother calling or reporting it to the service ... Read More

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Google - Dec 29, 2023

This dealership should express they do not want to work on older cars. My car is a 2014 with over 200,000 miles. I was treated dismissive and like a 2nd class citizen by the service representative. My car didn't even receive a diagnostic because according to the serviced tech, "it's old and you just need a new one." After pick up, I took my car to get an oil change and was told I had loose bolts under the hood. Based on the service I received I didn't even bother calling or reporting it to the service department. I would not recommend this service department to anyone, especially if you have an older car.

Scheduled 1:15 appt with our GMC 3500 HD only for an oil change. Arrived 1:15, and Carl suggested 1-1.5hr (2:45) to complete. Now 4:30, finally done waiting….apparently the new oil filter seal was leaking! Changed from 2 stars to 4 based on rebate. My wife has offered to help with the next oil change…🤔. Update, March 8, 2024, reducing it to 2 stars because I just had my oil changed and that oil plug bolt was stripped trying to get it off, not 18ft/lbs- too tight! In addition, the oil filter was put on dry without lubricant, and was also too tight to get off. Was at ... Read More

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Google - Dec 20, 2023

Scheduled 1:15 appt with our GMC 3500 HD only for an oil change. Arrived 1:15, and Carl suggested 1-1.5hr (2:45) to complete. Now 4:30, finally done waiting….apparently the new oil filter seal was leaking! Changed from 2 stars to 4 based on rebate. My wife has offered to help with the next oil change…🤔. Update, March 8, 2024, reducing it to 2 stars because I just had my oil changed and that oil plug bolt was stripped trying to get it off, not 18ft/lbs- too tight! In addition, the oil filter was put on dry without lubricant, and was also too tight to get off. Was at oil change location 2 1/2 hours today! 😡

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a ... Read More

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DealerRater - Dec 17, 2023

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a diagnosis all day. I called back Monday with my office line, but learned I cannot receive incoming calls, so he called my parent's number (in NY) and dealt with them, not me. By Monday evening, the car's issues were diagnosed, but they recommended an expensive method to determine why it was hesitating upon acceleration. Before I dropped it off, I ran the codes and determined it may be a cam actuator or controller, so I had an inking of what was wrong. On Tuesday I gave Rob specific instructions to speak with me, not my parents by calling my brother, with whom I was staying. Because I live alone, I was relegated to living out of a suitcase at my sister's home, and missed work Tuesday waiting all day to get an answer on my car. I told him that afternoon that I only want whatever service will get my car back on the road ASAP, not more expensive diagnosis, and asked him again to call me on a specific number, not my parents. He called them, but when I called the dealer back before closing, he had already left for the day. He told my parents they could drop the car off, but Wednesday they did not. I made it clear I wanted my car ready for pick up by noon, and it was, but they didn't wash it because my mirror cover is missing. Meanwhile, it's been fine despite several rain falls after my cover went missing. I also inquired about two new cars, speaking directly with Marv on Saturday. As far as I can tell, no one followed up. I also spoke with Selina and explained that I was have difficulty communicating with them and reaching Rob, and she attempted to give me a sob story about her sister's accident and wasted my time on a "don't sweat the small stuff" speech, so I explained to her I don't want life advice from a 23 year old receptionist, I just need my car back ASAP. It appears the car is in good working order, but they left some plastic and paper in the car, which is to be expected. The bill was over $800 and I explained to Rob I will never buy a car from them and that was my last visit.

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Service department employees ignore you while you stand there waiting to check in for service. Two and a half hours to complete an oil change with an appointment. Slogan Is correct once you experience it, you will never forget it. Because they a terrible. Will never buy another vehicle from them again.

It took 3 hours to get an oil change which was a ridiculous amount of time. We had an 8:00 a.m. appointment. Got there at 7:30 did not leave until 11:00 if we have an appointment we should get service as soon as we get there for our appointment time. This is the reason we are making an appointment. If this happens the next time we will not use your service ever again.

On 12/12, I brought my vehicle in for one reason and it couldn't be clearly diagnosed. Upon leaving, I noticed that my check engine light was on. I was informed to bring it back in. I was told that a sensor wasn't responding properly, but that I would need to bring the vehicle back the next day to get a proper diagnosis. On 12/13, I brought it back in and still didn't get a clear diagnosis, but was informed that they reset a code. Nothing was done about my sensor nor the original problem that I was there for, ... Read More

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Google - Dec 15, 2023

On 12/12, I brought my vehicle in for one reason and it couldn't be clearly diagnosed. Upon leaving, I noticed that my check engine light was on. I was informed to bring it back in. I was told that a sensor wasn't responding properly, but that I would need to bring the vehicle back the next day to get a proper diagnosis. On 12/13, I brought it back in and still didn't get a clear diagnosis, but was informed that they reset a code. Nothing was done about my sensor nor the original problem that I was there for, even though this is all covered under my extended warranty. While trying to check out, my paperwork was lost and never found. I have no idea what is really going on with my vehicle and don't know if there is a true plan to address the issue. The original problem is still occurring, so needless to say, nothing has been resolved in the two days that I was there. Would not recommend!

When I left my truck was smoking and they said it was because they did not put something back right but they fixed it. I still have a oil leak

Went in with my wife to inquire about GMC Terrains and had the most unpleasant interaction with a sales person, JC Garcia, who consistently talked down towards my wife. We had to walk in to get any help. He was playing a game on his phone and appeared distraught when we asked questions. Although they did not have used models in inventory, It appeared that his primary objective was to get us out the door as fast as possible rather than ask if we would want to look at a new model, which we would have done. I attempted to ... Read More

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Google - Nov 28, 2023

Went in with my wife to inquire about GMC Terrains and had the most unpleasant interaction with a sales person, JC Garcia, who consistently talked down towards my wife. We had to walk in to get any help. He was playing a game on his phone and appeared distraught when we asked questions. Although they did not have used models in inventory, It appeared that his primary objective was to get us out the door as fast as possible rather than ask if we would want to look at a new model, which we would have done. I attempted to call the dealership to speak with a manager about this but the phone rang for over 5 minutes straight so I was unable to do so. As someone who has purchased a new vehicle from a Jim Hudson dealership in the past…I am beyond disappointed. They lost our business.

They tried to oversell me thousands of dollar service just to try to figure out what the problem of my vehicle, needless to say I went elsewhere.

Drop vehicle off on Thursday, I was informed that they needed to order a part. I have not received an updated status on estimated completion. I expected to receive an estimated completion dated. I have been without a vehicle for 4 days.

I had my wife Cadillac oil change done about a month ago and this morning when I came out I noticed a small oil puddle on my driveway took it to my mechanic and came to find out the oil plug as well as the oil filter was loose I have had service there before and this time I am very disappointed!

Would not recommend. Charges over MSRP vs being a stand up dealership and listing a car at what GM recommends. Too many other dealers not doing this practice of robbery. Several dealers across the country willing to ship cars this day in age, don’t feel obligated to deal with a dealership that takes advantage of people.

They never call back. They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service department.......

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Does not do any good because no one does anything.

Customer service is not a core value at this dealership. If you decline an upsell, they will literally delay the completion time of your service by hours if not days. On two separate occasions (with one being today 9/20/23 9:45am), I went in for a routine oil change, which was prepaid, and they suggested additional services that I respectfully declined. An hour and half goes by and I receive a call from them with an additional upsell. I respectfully declined again. Several hours pass and no update from dealership so I call to get the status. Carl, the advisor for my ... Read More

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Google - Sep 20, 2023

Customer service is not a core value at this dealership. If you decline an upsell, they will literally delay the completion time of your service by hours if not days. On two separate occasions (with one being today 9/20/23 9:45am), I went in for a routine oil change, which was prepaid, and they suggested additional services that I respectfully declined. An hour and half goes by and I receive a call from them with an additional upsell. I respectfully declined again. Several hours pass and no update from dealership so I call to get the status. Carl, the advisor for my appointment, couldn't be found to provide an update. After 7 minutes on hold, the receptionist says Carl doesn't know the status. Here is 3:51pm as I'm typing this review and still no call back. I'm ending this review right here to go pick up my vehicle...whether the oil is changed or not. Poor service is indicative of poor leadership.

Took over a week to get my truck back and literally nobody made any effort to communicate with me. I had to call multiple times to get an update and when I actually got to speak to someone they were no help at all. Also asked them to fix my tire while they had my truck for over a week and they just put air in it and nothing else. I guess that's better than the dealership in irmo that didn't tighten the lugs on my tire and it almost fell off.

Went to get an update to connect android auto, miscommunication with wife and the salesperson which he thought that she was having issues with Bluetooth connection. Car still makes noise when you go in reverse and turn wheel to the right, and finally, the car was dirty when we picked it up. Salesperson is supposed to contact me nlt thursday to inform me if there is an update for my car with the android auto app. Was not satisfied at all!

The service technician that was assigned to me was very unprofessional. I was not communicated well with as far as updates. I was lied to numerous times regarding updates. My vehicle sat over there for 2 months before being repaired and then everything wasn't repaired at that point. Needless to say I'll find another dealer if I need any repairs done.

Waited for over 3 hours for a check engine light (yes, I had an appointment and was told that parts would need to be ordered and that they would call me the next day. It is has been two weeks and still have not heard anything. The service at this dealership is horrible. Listening to the service technicians say that they constantly over book is not reassuring.

Jim Hudson businesses have always been horrible. They don't communicate when repairing your car at all, unless you call them yourself. In fact, the only time they do communicate well is when they are trying to sell you a car. Then they sell you extended warranties that are worthless. The extended warranty only covers a rental car while they are reparing the car, not while they are waiting for the part to come in, so dont even waste your money on that. We have a 2020 GMC Terrain. The part is on back order and may not arrive for a ... Read More

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Google - Aug 21, 2023

Jim Hudson businesses have always been horrible. They don't communicate when repairing your car at all, unless you call them yourself. In fact, the only time they do communicate well is when they are trying to sell you a car. Then they sell you extended warranties that are worthless. The extended warranty only covers a rental car while they are reparing the car, not while they are waiting for the part to come in, so dont even waste your money on that. We have a 2020 GMC Terrain. The part is on back order and may not arrive for a couple of weeks. A part which was recalled on the 2022 GMC Terrain, so it's likely the same part on our 2020. Jim Hudson and his businesses only care about screwing you over. Just go somewhere else. There are plenty of places around to buy cars from who will actually help you out when the 3 year old car they sell you just stops working only 4000 miles outside of warranty. We also have a car from Jim Hudson Ford, and they aren't any better. Lesson learned.

I am so upset that the advisor and Manager at the service department did not give me an option before putting refurbished parts on my SUV! This is so frustrating that no one called to ask me for my choice!